About Me

Empowering learners with first aid confidence

Hello, I’m Rachael, founder and instructor here at First Class First Aid. Over 20 years ago I began to work for an airline as a cabin service supervisor where I was first introduced to first aid and high-quality training. During my time in the skies, I was frequently faced with medical emergencies and built a vast array or hands-on experience managing high-pressure situations. From that point on my interest in first aid grew, until one day I decided it was time to take that passion and turn it into my career. 

Today, I design, organise and lead a wide range of first aid classes and qualifications in Norfolk for individuals, groups and businesses looking for an educational and empowering experience. I strive to give you the skills and confidence to safely handle an emergency situation, and perform actions that could one day save a life.

Top quality regulated training

As a regulated training provider, I deliver our qualifications under the First Aid Awards (FAA) awarding body. The FAA are regulated by Ofqual and SQA Accreditation and the qualifications I offer sit on the Regulated Qualifications Framework (RQF). I maintain these nationally recognised qualifications to secure compliance with all relevant legislation, ensuring I meet the requirements set out by the HSE and Ofsted.

Hands-on learning for individuals and organisations

Whether you’re looking for an emergency first aid course for your high-risk workplace or basic life support skills for peace of mind, First Class First Aid covers it all. For ease, some courses also have the option for a blended face-to-face and eLearning structure, meaning you can learn from the comfort of your home or workplace for elements of the material. I am committed to providing you with an expert level of first aid training, no matter the course you are taking or the sector you are in.

Child-friendly school classes

You can never be too young to learn how to safely handle a medical situation. My interactive and engaging classes for school children are the perfect way to introduce young minds to basic first aid knowledge. These classes include learning the recovery position, getting help in an emergency, and what to do if something happens to their peers or their grown-ups.

Individuals and Organisations

All needs are covered in my range of classes, from single public sessions to 3-day private courses for your business.

Norfolk-Based First Aid Classes

My courses can be held all across Norwich and Norfolk, be it in-house at your workplace or in a hired space.

Expert Accredited Training

My courses are delivered under the FAA (First Aid Awards), regulated by Ofqual and SQA Accreditation.

Professional and Approachable

Each class is taught to an expert level by a qualified instructor who encourages curiosity and growth.

Delivered in schools across Norwich and Norfolk

For both school children and those who work in childcare, first aid courses are incredibly important for preparing them to manage a medical situation with first aid. Our courses will empower students, teachers and other staff to give first aid safely and with confidence, no matter their age.